Terms of service

ORDERING. The CinemaShop® accepts AMEX, Discover, MasterCard, and VISA - plus a 3% discount for checks and money orders via mail. Order online on our highly secure web-site, or contact or call us, as most of our products are custom manufactured to your specifications. Many orders are shipped within 2 to 7 days - then add 2 to 5 days for UPS to get it to you. Custom orders and large quantities may take from 2 to 12 weeks. While we always try to indicate on the site when products are out of stock, occasionally stock may be depleted before your order can be processed. We will inform you of a back order status, estimate the shipping date and offer you a refund, if so desired..

FREE DOMESTIC U.S. GROUND SHIPPING. CinemaShop® Free Shipping is included for the lower 48 United States on any item with a purchase button on our web site and is the standard ground shipping provided by UPS, FedEx or Common Freight Carriers. On larger items (such as larger interior products), the driver will perform a curb-side drop off of the item and may need assistance. For expedited shipping and for special handling, please contact us via email (click here), or call the CinemaShop® at 612-243-1000

INTERNATIONAL ORDERS. We do not direct ship internationally, but we can ship to your own shipping agent/freight forwarder for them to ship to you. We do direct ship some products to Canada, such as Thester Interiors, Star Ceilings and Theater Signs - contact or call for detials.

SHIPPING DAMAGE. All shipments received by you that seem damaged, must be noted to the freight carrier, then refused and returned to the address on your shipping label for claim processing. You must report any damage claims immediately so that the party responsible for the damage can make amends. CinemaShop® will not be held responsible for any shipping damage and you may have to claim freight damage with your own insurance company, if you do not note it with the shipping carrier.

INITIAL DEFECTS. Initial product defects will be replaced or repaired within the first 30 days. After 30 days, CinemaShop® will not replace defective products and the manufacturer's warranty is then in effect. Please keep the original factory cartons with all packing and manuals for at least a month, plus if you ever move, they are indispensable. Any and all problem products sent to CinemaShop® must be accompanied by a "Return Authorization". To obtain a "RA Number", call us at #(866) 243-1001, or click here to contact us via e-mail. We will issue you a " RA Number" within 48 business hours. If so instructed by us, products should be returned freight prepaid with the Return Authorization Number clearly printed on the shipping label. Do not write on the actual manufacturers box, as this will invoke a restocking fee for a damaged carton. Products shipped to us without a "Return Authorization" will not be accepted.

RETURN POLICY. There are no returns for refunds or exchanges on custom manufactured products, including: theater interior products; star ceilings; acoustic panels; seating products; all poster cases, frames and marquees; all cinema signs; all metal theater decor products. CinemaShop® accepts product returns for refund (except for the products listed above and some others) for 30 days after purchase date under the following conditions: Unopened products in perfect condition may be returned up to 30 days for a refund, minus a MINIMUM 15% RESTOCKING CHARGE. The original box and packing must be included with any potential return. Any product not in perfect resalable condition is subject to at least a 15% restocking fee and may be more, depending on condition. Once a product has been assembled or installed, absolutely no refunds are permitted - only defective exchanges will be permitted, if necessary. Product return shipping costs must be prepaid by the customer. Also, all shipping charges that we pay on your behalf for your original order are not refundable. Any and all potential returns to CinemaShop® must be accompanied by a "Return Authorization". To obtain a "RA Number", call us at 612-243-1000.

WARRANTY. If you have any questions about a product purchased from the CinemaShop®, e-mail us or call us. If any product sold by the CinemaShop® fails within the warranty period, the warranty is between you, the customer, and the manufacturer. We will work with you and the manufacturer’s warranty center when you contact us. If a product we’ve sold you fails after the warranty period is over, we'll direct you to the manufacturer for help.

SECURITY AND PRIVACY - CinemaShop® is "anti-Spam" and does not use unethical promotional methods. We use secure "SSL" servers for our e-commerce, as it's the safest way to shop online. All customer data is private and will not be sold or shared with any entities outside of our company. Our order confirmations and shipment tracking are e-mailed to you, plus we also mail you a "hard copy" of your receipt. Our CinemaShopper email newsletter is only sent to people that have signed up to receive it.

If you need help with products purchased from us, contact us via our contact form, or email, plus you can call us at 612-243-1000 Monday-Friday from 9 am to 5 pm Central Time.
NOTICE: CinemaShop® Prices & specifications are subject to change at any time. The CinemaShop®reserve the right to refuse to deal with any person for any reason. The CinemaShop® is not responsible for any data entry errors, including pricing errors on the CinemaShop.com web site.

NOTICE: CinemaShop® Prices & specifications are subject to change at any time. The CinemaShop®reserve the right to refuse to deal with any person for any reason. The CinemaShop® is not responsible for any data entry errors, including pricing errors on the CinemaShop.com web site.