About Us
About Us - The CinemaShop©
Now in our 22nd year of online customer service excellence, the CinemaShop® is your leading online source for home and commercial theater interiors, including star ceilings, theater signs, room acoustics, theme carpet, wall sconces and so much more - everything but the electronic components. Call 612-243-1000 Mon-Fri, 9 am to 5 pm (central time) to talk to a product expert and find out how truly different we are, offering expert advice and the highest quality products - all at great prices. You can now bring commercial quality theater products into your own home to complete your media room and home theater's visual experience and enhance you system's performance. You'll enjoy entertaining so much more and get more fun from life!
Shopping:
It's easy to order online securely, use our secure contact forms, or call our product experts toll free. We are not yet required to collect state sales taxes except in our home state of Minnesota and Florida state tax on our Theater Signs. We also ship any products purchased through our online shopping cart free of charge. Please note that all custom quoted products have the shipping itemized as a part of a custom package deal.
Contact us about quantity discounts and package deals, plus for any custom project you may have, as most of our products can be made to your own specifications. We also offer an additional 3% discount for paying by check and contact us via email, or call toll free for the details.
CinemaShop® prices & specifications are subject to change at any time. The CinemaShop® reserves the right to refuse to deal with any person for any reason. The CinemaShop® is not responsible for any data entry errors, including pricing errors on the CinemaShop.com web site.
Shipping Time:
Many orders are shipped out within 2 to 5 business days and most orders are shipped out within 7 business days. Carpet takes 2 weeks to manufacture and our theater signs take about 2 weeks for black and satin silver, plus 3 weeks for satin gold. Add about 2 to 5 business days for the shipper to get it to you for a total of usually under 14 days total shipping time door to door. Custom orders and large quantities can take up to 8 weeks to manufacture- contact us for specific shipping information.
All shipments received by you that seem damaged, must be noted to the freight carrier, then refused and returned to the address on your shipping label for claim processing. You must report any damage claims immediately so that the party responsible for the damage can make amends. CinemaShop® will not be held responsible for any shipping damage and you may have to claim freight damage with your own insurance company, if you do not note it with the shipping carrier.
Service Area:
We serve the complete 48 contiguous United States of America and ship everything to addresses within the "lower 48". Some of our products are available to ship to Canada, such as theater interiors, star ceilings and theater signs. In order to ship internationally, you must have your own freight forwarding service in the US that we can ship products to. We'll either include our free shipping for shopping cart purchases to your US freight forwarder, or for custom products, we'll list the shipping cost to your US freight forwarder for them to then ship internationally.
Product Quality:
Initial product defects will be replaced or repaired within the first 30 days. After 30 days, CinemaShop® will not replace defective products - the manufacturer's warranty is then in effect. Please keep the original factory cartons with all packing and manuals - if you ever move, they are indispensable. Any and all problem products sent to CinemaShop® must be accompanied by a "Return Authorization". To obtain an "RA Number", call us at 612-243-1000, or contact us via e-mail. We will issue you the "RA Number" within 48 business hours. If so instructed by us, products should be returned freight prepaid with the Return Authorization Number clearly printed on the shipping label. Do not write on the product manufacturer's carton, as this will invoke a restocking fee for a damaged carton. Products shipped to us without a "Return Authorization" will not be accepted.
Returns:
There are no returns or refunds on custom manufactured products, including: all seating products; all poster cases, frames and marquees; all cinema signs; all metal theater decor products. CinemaShop® accepts product returns for refund (except for the products listed above and some others) for 30 days after purchase date under the following conditions: Unopened products in perfect condition may be returned up to 30 days for a refund, minus a MINIMUM 15% RESTOCKING CHARGE. The original box and packing must be included with any potential return.
Any product not in perfect resalable condition is subject to at least a 15% restocking fee and may be more, depending on condition. Once a product has been assembled or installed, absolutely no refunds are permitted - only defective exchanges will be permitted, if necessary. Product return shipping costs must be prepaid by the customer. Also, all shipping charges that we pay on your behalf for your original order are not refundable. Any and all potential returns to CinemaShop® must be accompanied by a "Return Authorization". To obtain a "RA Number", call us at 612-243-1000, or contact us via email.
Safe and Secure:
CinemaShop® is "anti-Spam" and does not use unethical promotional methods. We use secure "SSL" servers for our e-commerce, as it's the safest way to shop online. All customer data is private and will not be sold or shared with any entities outside of our company. Our order confirmations and shipment tracking are e-mailed to you, plus we also mail you a "hard copy" of your receipt. If you need help with products purchased from CinemaShop®, contact us via e-mail, or call our CinemaShop® toll-free line at 612-243-1000 Monday-Friday from 9 am to 5 pm Central Time.
Company Background:
My name is Lance Fletcher and I'm the President and Founder of ElectroShops™, LLC - the parent company of the CinemaShop® - based here in Minneapolis, MN. I am not only a home theater enthusiast and a movie nut, but personally have almost 40 years experience in the consumer electronics industry to offer.
I've gone from a home theater system designer, to a trainer for a chain of retail electronic stores, before founding our company. I'm even a THX® approved dealer, having been trained in home theater design at Lucasfilm® Skywalker Ranch on more than one occasion. This unprecedented level of support has led the CinemaShop® to have a majority of our customers from related professional trades, such as custom installers, designers, decorators, architects and builders. We discount everything we sell on our website and offer reseller trade pricing whenever possible.
Call us with any questions you may have, as we pride ourselves on our customer service and the knowledge of our people - we're here to help you. In fact, as the CinemaShop® President and System Designer, I still work the toll free lines each day to insure that you get the very best possible customer service experience.
What Our Customers Say:
"Theater Night was incredible!... I still can't believe how amazing everything looks! There was a lot of jaw-dropping! I also really want to say thanks so much for everything. Every product I purchased was incredible (especially the seats!), the prices were the best I could find, the advice was invaluable, but most of all, your customer service has been top-notch! The best I have experienced in a long, long time." K.W., from PA
"Your process for ordering, shipping and tech. help for installation was flawless. We have installed 10 - 2 inch sound panels. 8 of the panels have speakers behind them. I appreciate your direction in buying extra track to make the installation go smoother. Overall, the process was not complicated and the detailed instructions answered everything." J.B. from UT
"Our concession stand is great. Everyone that sees it thinks it is fantastic. It arrived in perfect condition and we really appreciate the fast delivery." P.J. from TX
"I received the cinema sign I ordered recently. It was beyond my expectations! Great workmanship, indeed, and packaging was "over-the-top" D.C. from TX
"Thank you very much, we will shop again with you in the future for our needs. It is great doing business with such an honorable business, something that is often not found in our world today." S.T. from DC.
"Just wanted to let you know that the Artistic Frame arrived in perfect condition. Thanks again for such great product and amazing customer service!" R.Z. from CA
"You're customer service is impeccable ! Have no doubt I will be ordering from you again.
Thanks again" J.V. from MD
"I must say it is quite refreshing to see someone in your position work so hard for me on such a small matter. Kind of like the good old days when customer service was more important!" J.B. from MS
"Your team is wonderful. Thank you for the shipment. I was going to call today, but received your email. The first two were fabulous. I have already recommended your product to friends admiring the pieces. Have a great day." C.M. from WA
"My order arrived today and I have to tell you what a great experience it has been shopping with your company. Everything is just as expected, and very fast service too! Thank you very much and I will pass the good word around!" M.G. from CA
"I got my order today; your service was outstanding, I will definitely put your web sight in my preferred shopping Favorites. Thanks again." J.G. from WI
"Thanks for all your help with this. I have been extremely pleased with the customer support provided by your company, and you can plan on some additional business from me in the near future." C.W. from MI.
"Just wanted to let you know that all this stuff arrived in Mt. Vernon within THREE DAYS!!!!! Absolutely AMAZING! The 6-oz. Contempo is precisely what we needed--and such fabulous service from you...! Took me all of ten minutes from popping the staples on the carton to get the machine in place and set up." J.K. from IA
"I just wanted to let you know that your customer service is superb. Looking forward to more purchases in the future." T.G. from FL .
I received the poster marquee yesterday and it was just beautiful... Thank you so much, I appreciate your professionalism... I love it, it was well packed and the company that delivered it did a great job handling it. I'm not the person who harasses someone about the item they ordered and once they finally received it, don't say two easy words (Thank You!!). Keep up the awesome work, I know (I will) do business again and I will refer people to your website as I always done. I can't say it enough, pleasure doing business with you and don't change anyway you do it." E. H.
"Our wall sconces arrived yesterday and they are great!! I love your website, the process to order was easy and the delivery was efficient. Thanks for a job well done!" S.Z., from CO
"Just wanted to let you know how impressed we are with your company.. We received the popcorn machine sooner than expected, and the quality and workmanship of this Paragon 1911 popper is everything you advertised... Thanks again and we won't hesitate to purchase from Electroshops again." - From JK